Help & Support
Support
We're here to help. Find answers to common questions or reach out to our team directly.
Contact Form
Send us a message through our contact form. We respond to all inquiries within 1–2 business days.
Email Support
For account issues, billing questions, or technical support, you can also reach us directly by email.
Response Times
General Inquiries
Within 1–2 business days
Technical Issues
Within 1–2 business days
Account & Billing
Within 1–2 business days
Support is available Monday through Friday. We are based in Ontario, Canada (Eastern Time). Response times may be longer during holidays.
What to Include in Your Request
To help us resolve your issue as quickly as possible, please include:
- •The application or service you are using (e.g., Zynamic Care, PaddlerHub)
- •A clear description of the issue or question
- •Steps to reproduce the issue, if applicable
- •Your device type and operating system (e.g., iPhone 15, iOS 17)
- •Screenshots or screen recordings, if helpful
- •The email address associated with your account