Your Rights
Data & Account Deletion
You have the right to request deletion of your account and personal data at any time. Here's how the process works.
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Deletion is permanent
Account and data deletion cannot be undone. Before submitting a request, consider exporting any data you wish to keep. Once deleted, your account, settings, and all associated data will be permanently removed from our systems.
What Gets Deleted
When you request account deletion, we will permanently remove:
- •Your account credentials (email address and password hash)
- •Your profile information and account settings
- •All data you have entered into the application (health records, home data, financial records, team data, etc.)
- •Your subscription and billing records (subject to legal retention requirements — see below)
- •Any messages or communications you have sent through the application
- •Session tokens and authentication data
What May Be Retained
In limited circumstances, Zynamic Solutions may need to retain a small amount of information after your account is deleted.
Purchase and billing records — We may retain records relating to your purchase of a Zynamic Solutions subscription, including invoices, payment confirmations, refunds, applicable taxes, and transaction records, for the period required to meet our accounting and Canadian tax obligations.
These business records are separate from the information you store within a Zynamic application. Financial information, health information, household records, documents, notes, or other personal content stored inside your Zynamic account are not retained simply because you purchased a subscription.
Legal requirements — In limited circumstances, we may need to retain or disclose specific information where required by applicable law, regulation, court order, or other lawful process.
Security and fraud prevention — Certain limited security records may be retained where reasonably necessary to investigate or prevent fraud, misuse, or security incidents.
Anonymized information — We may retain information that has been fully anonymized so that it can no longer reasonably be linked to you, where used for legitimate operational or analytical purposes.
Any retained information will be limited to what is reasonably necessary and will continue to be protected in accordance with our Privacy Policy.
Deletion Timeline
Request received
We acknowledge your deletion request and may verify your identity before processing it.
Account access ends
Your account and access to Zynamic applications are disabled as part of the deletion process.
Personal application data is deleted
Information and documents stored within your Zynamic applications are deleted according to our deletion procedures, subject only to limited legal or technical exceptions described above.
Required business records may remain
Records relating to your purchase from Zynamic Solutions, such as invoices and payment records, may be retained for the period required for accounting, tax, legal, or regulatory purposes.
Deletion completed
Once the deletion process is complete, the account cannot be restored unless you create a new account.
How to Delete Your Account
The easiest and fastest way to delete your Zynamic account is directly from your account settings.
Option 1 — Delete your account in the app
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Within the application, go to: Settings → Account → Delete Account. Follow the on-screen instructions to confirm your request. This is the preferred method because it allows us to securely identify the account being deleted without requiring additional communication. The deletion process begins once your request is confirmed.
Option 2 — Contact form
If you cannot access your account
Submit an account deletion request through our Contact Form. Include the email address associated with your account, the Zynamic application involved, and “Account Deletion Request” as the subject.
Go to Contact Form →Option 3 — Email support
If you cannot use the options above
Email [email protected] with the subject “Account Deletion Request.” Include the email address associated with your account and the name of the Zynamic application. We may need to verify your identity before processing a manually submitted deletion request.
[email protected] →What Happens When Your Subscription Ends?
Cancelling a subscription and deleting an account are not the same thing.
If you cancel your subscription, you will continue to have normal access through the end of any period you have already paid for.
Your account will remain available in read-only mode for 60 days after your paid subscription ends. During this time, you may reactivate your subscription and regain full access. If the subscription is not reactivated within 60 days, your account and application data will be permanently deleted.
Where possible, we will clearly show the scheduled deletion date in your account and send reminder notices before permanent deletion.
Once permanent deletion has been completed, the account and application data cannot be recovered.
Zynamic Solutions does not retain inactive customer application data indefinitely.
Limited business records such as invoices, payment confirmations, taxes, refunds, and transaction records may be retained where required for accounting, tax, legal, or regulatory purposes. These records are separate from the information stored inside the customer’s Zynamic applications.
Identity Verification
Identity verification is mainly required when a deletion request is submitted manually through the contact form or email. If you are securely signed in and use the in-app Delete Account function, you will not normally need separate manual identity verification unless we identify a security concern.
Cancelling a Deletion Request
If you change your mind after submitting a deletion request but before deletion is complete, contact us immediately at [email protected]. We will attempt to cancel the request, but we cannot guarantee cancellation once processing has begun.
Questions
If you have questions about the deletion process or your data rights, please contact us:
Zynamic Solutions
See also: Privacy Policy — Section 8 (Your Rights and Choices)