Your Rights
Data & Account Deletion
You have the right to request deletion of your account and personal data at any time. Here's how the process works.
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Deletion is permanent
Account and data deletion cannot be undone. Before submitting a request, consider exporting any data you wish to keep. Once deleted, your account, settings, and all associated data will be permanently removed from our systems.
What Gets Deleted
When you request account deletion, we will permanently remove:
- •Your account credentials (email address and password hash)
- •Your profile information and account settings
- •All data you have entered into the application (health records, home data, financial records, team data, etc.)
- •Your subscription and billing records (subject to legal retention requirements — see below)
- •Any messages or communications you have sent through the application
- •Session tokens and authentication data
What May Be Retained
In limited circumstances, we may be required to retain certain information after account deletion:
- •Financial and billing records — transaction records may be retained for up to 7 years as required by Canadian tax law.
- •Legal obligations — information we are required to retain by applicable law, regulation, or court order.
- •Aggregated, anonymized data — data that has been fully anonymized and cannot be linked back to you may be retained for analytics purposes.
- •Fraud prevention — records necessary to prevent fraud or abuse may be retained for a limited period.
Any retained data will be handled in accordance with our Privacy Policy and deleted as soon as the retention obligation expires.
Deletion Timeline
Request received
We acknowledge your deletion request within 2 business days and verify your identity.
Processing (up to 30 days)
Your account is deactivated and your data is queued for deletion from our active systems and databases.
Backup purge (up to 90 days)
Your data is removed from backup systems during the next scheduled backup rotation cycle.
Confirmation
We send you a confirmation email once deletion is complete.
How to Request Deletion
You can request deletion of your account and data through any of the following methods:
Option 1 — In-app account settings
Within the application, navigate to Settings → Account → Delete Account. Follow the on-screen prompts to confirm deletion. This is the fastest method and takes effect immediately.
Option 2 — Contact form
Submit a deletion request through our contact form. Include the subject line "Account Deletion Request" and the email address associated with your account.
Go to Contact Form →Option 3 — Email
Send an email to our support team with the subject line "Account Deletion Request". Include the email address associated with your account and the name of the application.
[email protected] →Identity Verification
To protect your account, we will verify your identity before processing a deletion request. For requests submitted via contact form or email, we will send a verification email to the address associated with your account. You must confirm the request from that email address within 48 hours. Requests that cannot be verified will not be processed.
Cancelling a Deletion Request
If you change your mind after submitting a deletion request but before deletion is complete, contact us immediately at [email protected]. We will attempt to cancel the request, but we cannot guarantee cancellation once processing has begun.
Questions
If you have questions about the deletion process or your data rights, please contact us:
Zynamic Solutions
See also: Privacy Policy — Section 8 (Your Rights and Choices)