Privacy Policy

1. Introduction

Zynamic Solutions ("we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at zynamicsolutions.com or use any of our applications and services (collectively, the "Services").

We operate in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian and international privacy laws. If you are located in the European Economic Area, additional rights under the General Data Protection Regulation (GDPR) may apply to you.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and Services.

2. Information We Collect

We collect information in the following ways:

Information you provide directly

• •Account registration — name and email address when you create an account with any of our applications.
• •Contact forms — name, email address, and message content when you contact us through our website.
• •User-generated content — data you enter into our applications (health records, home management data, financial records, team information) as part of normal use of the Services.
• •Payment information — billing details processed through our payment providers. We do not store full payment card numbers on our servers.

Information collected automatically

• •Usage data — pages visited, features used, time spent, browser type, device type, operating system, and referring URLs.
• •Log data — IP address, access times, and error logs collected by our servers.
• •Cookies and similar technologies — session tokens and preference cookies necessary for authentication and site functionality. See Section 6 for details.

3. How We Use Your Information

We use the information we collect to:

• •Provide, operate, and maintain our website and Services
• •Authenticate your identity and manage your account sessions
• •Respond to your inquiries and provide customer support
• •Send transactional communications such as account confirmations and service updates
• •Process subscription payments and manage billing
• •Improve and personalize your experience with our Services
• •Monitor usage patterns to improve our systems and offerings
• •Detect, prevent, and address technical issues and security threats
• •Comply with applicable legal obligations

We will not use your personal information for purposes other than those described in this policy without your consent, except as required or permitted by law.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information in the following limited circumstances:

• •Service providers — trusted third-party vendors who assist us in operating our website and Services (e.g., hosting, payment processing, email delivery), bound by confidentiality obligations.
• •Legal requirements — when required by law, court order, or governmental authority, or to protect the rights, property, or safety of Zynamic Solutions, our users, or others.
• •Business transfers — in connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.
• •With your consent — in any other circumstances where you have given us explicit permission.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Account data is retained for the duration of your account and for a reasonable period thereafter to support account recovery. Contact form submissions are retained for up to two years to support follow-up communications. When data is no longer needed, we securely delete or anonymize it.

You may request deletion of your account and associated data at any time. See Section 8 and our Data & Account Deletion page for details.

6. Cookies and Tracking Technologies

Our website and applications use the following types of cookies:

• •Strictly necessary cookies — session tokens required for authentication and to keep you logged in. These cannot be disabled without breaking core functionality.
• •Functional cookies — remember your preferences and settings to improve your experience.

We do not currently use advertising or cross-site tracking cookies. You can configure your browser to refuse cookies, but some features of our Services may not function properly without them.

7. Security

We implement reasonable technical and organizational measures to protect your personal information, including encrypted data transmission (HTTPS/TLS), hashed credential storage, and access controls. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, and you use our Services at your own risk. If you believe your account has been compromised, please contact us immediately.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• •Access — request a copy of the personal information we hold about you.
• •Correction — request correction of inaccurate or incomplete information.
• •Deletion — request deletion of your personal information and account. See our Data & Account Deletion page for the full process.
• •Portability — request a machine-readable export of your data where technically feasible.
• •Withdrawal of consent — where processing is based on consent, withdraw it at any time without affecting the lawfulness of prior processing.
• •Complaint — lodge a complaint with the Office of the Privacy Commissioner of Canada or a relevant data protection authority in your jurisdiction.

To exercise any of these rights, please contact us or visit our Support page. We will respond within 30 days.

9. Children's Privacy

Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

10. Third-Party Links and Services

Our website and applications may contain links to or integrations with third-party websites and services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party services you use in connection with our Services.

11. International Data Transfers

Zynamic Solutions is based in Canada. If you access our Services from outside Canada, your information may be transferred to and processed in Canada or other countries where our service providers operate. By using our Services, you consent to such transfers. We take steps to ensure that your information receives an adequate level of protection wherever it is processed.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by updating the "Last updated" date at the top of this page and, where appropriate, by sending you a notification. Your continued use of our Services after changes are posted constitutes your acceptance of the revised policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out: